Prairie Mobile Return Policy

Return policies

1. Any item(s) purchased on PrairieMobile.com can be returned instore or mailed back to the address below.

3251 Quance Street
Regina, Saskatchewan
S4V 3B7

1. The returned product must be in like-new (saleable) condition, in the original packaging with all manuals, chargers, and/or provided parts.
2. You must provide the original sales receipt, or the sale must be on Prairie Mobile records.
3. Prairie Mobile is not liable for any lost or damaged products being returned.
4. After the trial period for your device (or when usage is above the trial period limit), the activation fee, cellular upgrade service fee, and early device upgrade balance are non-refundable.
5. Prairie Mobile is not responsible for lost or damaged items being returned via mail or courier.

Wireless Phones and devices purchased in store.

Trial period:

• Within 15 calendar days of the device activation date
• With voice, text, and data usage no more than 50% of the buckets in your chosen wireless rate plan (no usage limit for unlimited plans)

 For new activations, see note about cancelling service within 30 days but after the trial period, below.

Wireless Phones and devices purchased online.

Trial period:

• Within 30 calendar days of the device activation date
• With voice, text, and data usage no more than 100% of the buckets in your chosen wireless rate plan (no usage limit for unlimited plans)

Wireless Phones and devices purchased for people with disabilities (if you have self-declared as a person with a disability)

Trial period:

• Within 30 calendar days of the device activation date
• With voice, text, and data usage no more than 100% of the buckets in your chosen wireless rate plan (no usage limit for unlimited plans)

Smartwatches & Audio products.

• Within 15 days of the purchase date, if unopened (opened packaging will not be accepted for return)

Bluetooth headsets.

• Within 15 days of the purchase date, if unopened (opened packaging will not be accepted for return)

Screen protectors.

• Within 15 days of the purchase date, if unopened (opened packaging will not be accepted for return)

Other accessories.

• Within 15 days of the purchase date
• Product must be in new, saleable condition in original packaging with all manuals

Cancelling service within 30 days but after the trial period (does not apply to phones purchased online or by phone):

• When activating a new SaskTel wireless phone number, you have 30 days to cancel your service agreement
• If you buy a wireless phone, you have 15 days to return the phone

This means you can cancel your service agreement between 16 and 30 days after buying the phone, but you'll have to pay for phone. The calculation of the amount you must pay is the same as an early device upgrade.

If you cancel your service agreement, you'll have to pay for any services you used (such as voice and data usage).