Return Policy

RETURN & EXCHANGE POLICY: We will gladly consider returns or exchanges under the following conditions.

Cellular phones and smartphones purchased in store may be returned within 15 days of purchase providing:
The item is returned with all packaging and in near-new condition
With voice, text, and data usage no more than 50% of the buckets in your chosen wireless rate plan (no usage limit for unlimited plans)
Refunds will be issued in the same form as the original payment. Refunds will only be issued to the original credit card used to make the purchase with the exception noted below for cash or any payment over $500
Cellular phones and Smartphones purchased online or by phone may be returned within 30 days of purchase providing:
The item is returned with all packaging and is in new condition
With voice, text, and data usage no more than 100% of the buckets in your chose wireless rate plan (no usage limit for unlimited plans)
Refunds will be issued in the same form as the original payment. Refunds will only be issued to the original credit card used to make the purchase with the exception noted below for cash or any payment over $500

All other returns must be made within 30 days from date of purchase
Special orders and select accessories may be subject to a restocking fee
Prepaid cards, cellular service and labour fees are non refundable items
Customer must present a copy of the original invoice and method of original payment · Refunds over $500 or any purchase made by cash, will be processed out of our head office with the refund issued by cheque (mailed out)
Equipment being returned or exchanged MUST be in NEW condition and must be with all original packaging.
Due to hygienic reasons, earphones are non-returnable.

When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refunded amount, or said item must be returned as well and meet all conditions as listed above.